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The Relationships Between Patient¡¯s Perceived Quality of Healthcare Service and Intention to Re-visit

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KMID : 0614820080140020176
³ëÀº°æ ( Roe Eun-Kyong ) - µ¿°­´ëÇб³ º¸°Ç°è¿­

¿À¼÷Èñ ( Oh Suk-Hee ) - ¼øõû¾Ï´ëÇÐ °£È£°ú

Abstract

Purpose: This study was performed to identify the relationship between patient¡¯s perceived quality of healthcare services and intention to re-visit.

Method: The study subjects were 242 patients from three local clinics. The data were analyzed using SPSS PC+ 12.0 program for descriptive, Pearson¡¯s correlation coefficient, and multiple regression analysis.

Result: Patients¡¯ perceived quality of healthcare services was measured 5.730.71 using the 7-point scale. The patients¡¯ perceived quality was moderately correlated with patient satisfaction (r=0.647, p<0.001) and intention to re-visit (r=0.604, p<0.001). Also, patient satisfaction was highly correlated with intention to re-visit (r=0.788, p<0.001). 3) the reliability factor of patients¡¯ perceived quality of healthcare services and patient satisfaction were found significant predictors of intention to re-visit.

Conclusion: In conclusion, service quality evaluated by patients influenced on their intention of re-visit and especially, reliability was the most significantly influential variable.
KeyWords
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Healthcare service quality, Intention to re-visit
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